Service

SERVICE SUPPORT

Service Tenet

• To guarantee the quality of service, improve the overall efficiency of the client system
• Assist customers to import, absorb new technology, and improve the efficiency of the system
• Assist customer training system management
• Assist customers to establish a perfect system of management process

 

Service Mode

• Telephone: provide service phone support 7*24 hours.
• Fax: You can document the problem, sent by fax to the Wondly company.
• Submit your site through our website technical support (message), submit your questions and suggestions, our customer service department will be the fastest solution, and notify you.
• Technology Forum: Through our website forum, submit your questions and suggestions; our customer service department will be the fastest solution and reply to you.
• E-mail: will send it by mail to our customer service special electronic mailbox.
• Remote maintenance: by phone, Internet (Internet) communication with remote technical support for you.
• Site service: via telephone, fax, and e-mail when remote services cannot solve your problem, the company will assign professional and technical personnel to provide support services for your site.

 

Service Commitment

Our company will have professional and technical service personnel responsible for tracking solutions for each customer.
Customer problem: We promise to respond within 30 minutes and solve it in one working day.